Privacy Policy

Who we are

This Privacy Policy explains how Shmusik, LLC (“Shmusik,” “we,” “us,” or “our”) collects, uses, shares, and protects personal information when you use the Shmusik mobile app, the website at www.shmusik.com, and related services (together, the “Services”).

By using the Services, you acknowledge this Policy. If you do not agree with it, please do not use the Services.

Information we collect

Information you give us

• Account information: your username, email address, mobile phone number, and password. Passwords are handled by our authentication provider and stored in hashed form. We never see your password in plain text.
• Profile and content: profile pictures, posts, comments, chat messages, reactions, and reports you submit about other content.
• Purchases and donations: the amount, date, and item (for example, a concert or donation) of each transaction. Card details are entered directly into the secure payment form of our payment processor, Square. We do not receive or store your full card number.
• Communications: messages you send us, such as support requests or account deletion requests.

Information collected automatically

• Device and usage information: device type, operating system, app version, IP address, and how you use the Services (for example, streams watched and features used).
• Diagnostics: crash reports and performance data that help us fix problems.
• Local storage: the website stores sign-in session information in your browser so you stay signed in. We do not use advertising cookies.

How we use information

We use personal information to:

• create and maintain your account, and verify your identity when you sign in;
• stream concerts and provide social features such as chat, posts, and reactions;
• process purchases and donations, and prevent fraud;
• review reports, moderate content, and enforce our Terms of Service;
• respond to your requests and provide customer support;
• send service messages such as security alerts, account notices, and changes to the Services;
• understand usage, fix bugs, and improve the Services; and
• comply with legal obligations.

Your mobile number and text messages

If you provide your mobile number and choose to receive sign-in codes by text, we use your number only to send one-time verification codes and related account security messages. We do not send marketing text messages.

You can stop text messages at any time by replying STOP. Reply HELP for help. Message and data rates may apply. For full details, see our SMS Terms.

How we share information

We do not sell your personal information, and we do not rent or trade it. We share information only as follows:

• With other users: your username, profile picture, and the content you post in public areas of the Services are visible to other users.
• With service providers who process information on our behalf and under confidentiality obligations, including cloud hosting, user authentication, and message delivery (Amazon Web Services) and payment processing (Square). They may use the information only to provide services to us.
• For legal reasons: when required by law, subpoena, or court order, or when needed to protect the rights, property, or safety of Shmusik, our users, or others.
• Business transfers: in connection with a merger, acquisition, or sale of assets, subject to this Policy.
• With your consent or at your direction.

We may share aggregated or de-identified information that cannot reasonably be used to identify you. None of the sharing described in this section includes your text messaging opt-in data or consent.

How long we keep information

We keep personal information for as long as your account is active or as needed to provide the Services. After you delete your account, we delete or de-identify your personal information within a reasonable time, except for information we must keep to comply with legal, tax, or accounting obligations, resolve disputes, or enforce our agreements.

Your choices and rights

• Access and update: you can review and update your account information in the app.
• Delete your account: use our account deletion form or contact us.
• Text messages: reply STOP to opt out of text messages. You can still sign in another way, such as with your password.
• Email: email us at info@shmusik.com to stop non-essential emails.

Depending on where you live, you may have additional rights, such as the right to know what personal information we hold, to correct it, to delete it, or to obtain a copy of it. To make a request, contact us using the details below. We will verify your request and respond as required by applicable law. We will not discriminate against you for exercising your rights.

Children

The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will delete it. If you believe a child has given us personal information, please contact us.

Security

We use administrative, technical, and physical safeguards to protect personal information, including encryption in transit (HTTPS), verified sign-in, and access controls that limit who at Shmusik can view personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Where information is processed

Shmusik is based in the United States, and we process and store information in the United States. If you use the Services from outside the United States, your information will be transferred to and processed in the United States.

Changes to this Policy

We may update this Policy from time to time. If we make material changes, we will notify you in the app or by email before they take effect. The “Last updated” date at the top shows when this Policy was last revised.

Contact us

Questions or requests about this Policy or your information can be sent to: